5.12 Solutions

Management Series:

Instructor-led training

Leadership Essentials™

• Essential Skills of Leadership
• Essential Skills of Communicating
• Coaching Job Skills
• Communicating Up
• Managing Complaints
• Delegating
• Developing Performance Goals and Standards
• Providing Performance Feedback
• Effective Discipline
• Improving Work Habits
• Resolving Conflicts
• Supporting Change

Leadership Plus™

• Hiring Winning Talent
• Retaining Winning Talent
• Leading Successful Projects
• Motivating Team Members
• Solving Workplace Problems

Professionalism and Productivity

• Work Smarter, Not Harder
• Achieving Communication Effectiveness
• Professionalism in the Office
• Diversity Awareness
• Time Mastery
• Stress Management

Sales

• Customer Oriented Selling

Service

• Winning Through Customer Service (1.5 day)
• STAR Service (half-day)

• Overview
• Instructor-led Training
• eLearning
• Blended Learning
• DiSC® Instruments
• Facilitation
• Goal Achievement Forum
• Webinar Series