Resolving Conflicts

Resolving Conflicts provides the tools needed to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact. Facing these conflicts head-on allows the manager to preserve the integrity of the team and to demonstrate a commitment to individual performance and growth. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict.

In this 4-hour workshop managers will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

Managers and team leaders will be able to:

  • Accept conflict as an inevitable part of all work situations and deal with it in order to maintain individual and team focus and productivity.
  • Recognize the positive and negative impacts of conflicts and leverage conflict to everyone’s advantage.
  • Distinguish between the two major sources of conflict so that they it can be resolved fairly and effectively.
  • Establish a cooperative atmosphere to resolve conflicts when they arise.