5.12 Solutions
Management
Series:
Solving Workplace Problems
Many people view a problem as a deviation from an expected outcome – results are wrong, procedures were faulty, or some other aspect of the project is not successful.
In the workplace, solving problems is not only addressing issues and problems as they arise but also involves looking at the way things are currently being done to find better ways of doing them. The major problem encountered in solving problems occurs when the root cause is not properly defined or identified. In the rush to finish a project, people often jump to conclusions and take action on the first solution that appears when most times there are multiple solutions. Determining the best solution requires a problem solving process.
Solving Workplace Problems provides an effective approach and the tools necessary for improving current processes that organizations use to solve organizational problems. Through structured activities, participants learn how to identify the problem, identify the cause, select the best solution, implement the solution, and determine what feedback and follow-up will be required.
Solving Workplace Problems teaches managers
a five-step process that combines a variety of methods to provide an
effective approach to solving simple to complex organizational problems.
Each step of the process is explained in detail. Participants have the
opportunity to be involved in group discussions, apply the process learned
using a case study, and finally apply the solution to their own problem.
Managers leave the workshop with implementation tools, forms, and additional
resources to help them apply the skills learned back on the job. After
completing this course, participants will be able to
• Follow an orderly, step-by-step problem-solving process
• Write a problem statement that clearly defines the workplace problem.
• Assess the context of the problem.
• Analyze and identify the root cause(s) of the problem.
• Involve team members in evaluation of root cause(s) and a possible
solution.
• Create plans to implement the solution.
• Get agreement and support for implementation.