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Tag:
customer service training boulder
Four Excuses to Scare off a Customer…Forever
Here are 4 real-life excuses that will scare off a retail customer every time. Excuse One: “It’s our policy.” Ah, the dreaded…
By
Sal Silvester
August 22, 2011
Future of Leadership Blog
My Annual Physical: The Model for Really Bad Service
I had my annual physical the other day, and it reminded me of how customer service can be so bad, and how…
By
Sal Silvester
March 31, 2010
Future of Leadership Blog