Unspoken Expectations
One of the most frustrating experiences people can have in the workplace is when there are unspoken expectations between a team member…
My Annual Physical: The Model for Really Bad Service
I had my annual physical the other day, and it reminded me of how customer service can be so bad, and how…
Succeeding in Succession Planning: It’s Not Just a Big Company Thing
Date/Time: Tuesday, March 30th; 12:00 – 1:00 mountain standard time The workforce is aging, and in the next 5-8 years, 40-65% of…
They Don’t Revolve Around You. Remember Who You Serve.
What’s your role in your organization? Who are your customers – internal and external? A common mistake that I see too many…
The Reluctant New Manager: Making The Transition Part 2
In part 1 of The Reluctant New Manager: Making The Transition, I talked about two sets of symptoms that may indicate a…
My 6th iPhone
I am on my 6th iphone. Yup, number 6. The problem is that the phone does everything really well, except make phone…
The Reluctant New Manager: Making the Transition Part 1
Making the transition from peer to manager can be challenging. Change of status and responsibility when you transition into a leadership role…
Eat That Frog!
One of my best clients introduced me to a book last year by Brian Tracy called Eat That Frog. It has some…
Are You a Dream Manager?
The Dream Manager is a quick read and very inspirational. Get some great ideas on how you can create remarkable results by…
The Decision Dynamic
Have you ever stepped back and watched team members respond to a decision? It’s really an interesting dynamic to watch. I just…